Returns & Refunds Policy

We want you to be happy with your purchase. If you are not completely satisfied, we offer returns and refunds in accordance with Australian Consumer Law.

To request a return, exchange, or refund, please contact us at hello@emeldo.com with your order details. We will review your request and provide instructions on the next steps.

Sale Items

All sale items are final sale and cannot be returned, exchanged, or refunded unless they are faulty.

Faulty or Damaged Items

Your order is carefully packed before dispatch. If your item arrives damaged or faulty, please contact us within 7 days of receiving your order at hello@emeldo.com.

Faulty items may be eligible for:

• A refund
• An exchange
• A store credit (credit note)

Refunds are available for faulty items only. Faulty items include products that are broken, damaged, or have a manufacturing defect.

Refunds apply to the value of the item only and do not include shipping costs. For example, if an item purchased for $35 is deemed faulty, the refund will be $35.

Returns

All returned items must be sent back in their original condition where applicable. Refunds, exchanges, and credit notes will only be processed once the original item has been received and inspected.

Customers are responsible for all return shipping costs unless the item is faulty. We recommend using registered post or a tracked courier service, as we cannot accept responsibility for items lost in transit.

Exchanges

Exchanges are processed as a return and a new purchase. To exchange an item, please place a new order online or contact us via email. Once the original item has been returned, any applicable refund will be processed.

Shipping costs will only be covered by Emeldo where the returned item is confirmed to be faulty.

Credit Notes

Are valid without expiry unless Emeldo was to shut down.