Frequently Asked Questions
Click and Collect / Pick Ups.
Pick up will be contactless from Rita + Frank Creative Studios - 1/31 Henry Wilson Drive, Capel Sound 3940.
There is a silver box tucked infront of the Pink Emeldo sign near the roller doors, up the side next to the accountant door. You can collect at any time AFTER you have received the confirmation that your order is ready to be collected.
Orders will take 24-48 hours to be popped into the box as we are a working studio, not a store. We will not be fulfilling orders on the weekend, if you place an order on a Saturday or Sunday you will get a pick up notification on the Monday after your order is placed.
Please collect orders ASAP, these will be left out without security.
I get inundated with donation requests every week, please understand we cannot donate to every charity and select a couple each month given we have been provided enough notice to do so.
At Emeldo, we love you customising! We are happy to help, please email through as much detail as possible on what you want and hopefully we can make it work!
SOLD OUT items?!
Anytime something online says "sold out" there is a reason this could be due to materials being out or something similar, stock will be updated each week. Everything gets restocked other than most sale items. You can always try contacting one of the stockists listed on website or you can always keep up to date on our instagram page @emeldodesign or emeldo on facebook!
Enquiries welcome however spaces are limited. We are currently not taking any new stockists until 2022
AUSPOST can take 5-10 working days to arrive. You will have received a shipping confirmation once it was sent. Express shipping - this takes 2 business days within Australia. More info on shipping please visit the Australia Post website!